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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andy Bokalders

June 10, 2025

5  out of  5
rating by Andy Bokalders
"Brent and his team were incredibly helpful in finding me competitive quotes for home and auto. Jackie was able to walk me through all the steps and complete my info. Great service, highly recommend!"
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J-Chow

June 3, 2025

5  out of  5
rating by J-Chow
"Jackie helped me with setting up my insurance on my new vehicle! She was very attentive and even helped with a other issue regarding my insurance! I can't thank her or Brent enough for the time and dedication to help me and my family."
We responded:
"Jory, Thank you! I'm so glad we could assist with the new car. Please tell everyone "hello" and thank you!"
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Sofia

May 23, 2025

5  out of  5
rating by Sofia
"Krystal was exceptionally attentive and informative to my needs. Talked options and what they can offer going forward as life changes. Highly recommend. Thanks so much."
We responded:
"Sofia, thank you for your review! Welcome to the State Farm family!"
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Matt S

May 23, 2025

5  out of  5
rating by Matt S
"Switching to State Farm was one of the best decisions I’ve made, and it’s all thanks to Krystal Starr. From the moment I spoke with her, it was clear I was in expert hands. Krystal is not only incredibly knowledgeable about the ins and outs of insurance, but she’s also one of the most friendly and customer-focused professionals I’ve ever dealt with. She took the time to understand my needs, explain all my options clearly, and found ways to save me thousands of dollars without sacrificing coverage. What could have been a stressful process was made completely seamless and even enjoyable, thanks to her patience and expertise. I’m beyond grateful I made the switch and even more grateful that I was paired with someone like Krystal. If you’re considering a change, do yourself a favor and reach out to her. You’ll wish you had done it sooner!"
We responded:
"Matt, thank you for the review! Krystal is a great addition to my team. She has quickly become a great team member!"
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Jessica Kacmar

May 13, 2025

5  out of  5
rating by Jessica Kacmar
"Krystal was very responsive and helpful with my request!"
We responded:
"Jessica, thank you for your comment! Krystal is very focused on taking care of clients. "
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Skyler Steele

May 2, 2025

5  out of  5
rating by Skyler Steele
"Jackie was so amazing and very helpful"
We responded:
"Thank you for your review Skyler!"
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ILY CHEN

April 26, 2025

5  out of  5
rating by ILY CHEN
"Leyla provided me with 5 star customer service and helped me get my renter’s insurance set up for a last minute move due to unforeseen circumstances. Brent has put together.a wonderful support team and after having used many different insurance companies will be switching all of my policies over to State Farm and Brent!"
We responded:
"ILY, welcome to the family! We appreciate your review and are happy to assist with your insurance needs."
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Cendy Pineda

April 9, 2025

5  out of  5
rating by Cendy Pineda
"Jacqueline was great! She provided all the information I needed to make a decision on the best coverage for me. It was a smooth and quick transaction!"
We responded:
"Thank you for the kind review Cendy!"
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Marion Digre

April 8, 2025

5  out of  5
rating by Marion Digre
"The service is always prompt and caring. My questions are always answered."
We responded:
"Thank you Marion. Appreciate your professionalism as well as a top realtor!"
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CHERIAN PALACKEL

March 31, 2025

5  out of  5
rating by CHERIAN PALACKEL
"I had been with this agency for so many years, and they are very good .I had been dealing with Ms. Jacqueline and she is so super. I wish them the very best. Cherian Palackel"
We responded:
"Thank you!"
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James Barry

March 29, 2025

5  out of  5
rating by James Barry
"The girls in the office are amazing and they have great customer service. They are a pleasure to deal with. I have been a customer for over 20 years and never had a problem dealing with people in the office."
We responded:
"James, thank you for taking time to send a review. I appreciate your business over all these years."
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Emily

March 26, 2025

5  out of  5
rating by Emily
"The staff always goes above and beyond to ensure that I am getting the most out of my policies and that I am informed every step of the way. If customer service is important to you I highly recommend stepping into the office or giving them a call."
We responded:
"Emily, thank you for the kind works! I have a great team that puts the needs of our customers first. Thank you for your loyalty to State Farm."
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Katrina

March 26, 2025

5  out of  5
rating by Katrina
"I would give 10 stars if I could! Jacqueline was very thorough, efficient, kind and patient in answering my questions. She made the transition smooth and easy. She offered different options and gave the best rates too. Thank you Jacqueline and Brent Becker team!!"
We responded:
"Thank you for your review, Katrina! Welcome to SF. Please feel free to recommend us. "
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Fernando Salgado

March 26, 2025

5  out of  5
rating by Fernando Salgado
"Great customer service! Definitely going to be referring others!"
We responded:
"Thank you Fernando! We appreciate your confidence in us."
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Maria Carlstrom

March 19, 2025

5  out of  5
rating by Maria Carlstrom
"I had a great experience working with this agent. Super helpful answering all my questions and very and responsive."
We responded:
"Thank you for the review Maria! Welcome to the SF family."
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L Dav

March 4, 2025

5  out of  5
rating by L Dav
"Amazing one-on-one customer service!"
We responded:
"Thank you for your review!"
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Linnea Rummage

January 9, 2025

5  out of  5
rating by Linnea Rummage
"I've worked with Brent for several years for renter's insurance. I recently bought a home and needed to change to homeowner's insurance. Brent and his team were so helpful and patiently answered all of my questions. I was able to bundle my homeowners and car insurance at a very fair price. I would recommend Brent and State Farm to anyone looking for coverage!"
We responded:
"Linnea, thank you for the kind review! Congratulations on being a new homeowner. So glad, we could help out! Please keep in touch and don’t hesitate to contact us if you need further assistance with the closing."
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Molly Filipowicz

January 8, 2025

5  out of  5
rating by Molly Filipowicz
"Super friendly staff! Very attentive and smooth service. Jackie was great, super helpful, and quick! Highly recommend this office for your insurance needs."
We responded:
"Thank you Molly! Happy New Year!"
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Georgina Mitchell

December 23, 2024

5  out of  5
rating by Georgina Mitchell
"I am happy to give this agent a 5 star review. I have been a very happy State Farm customer for 10 plus years, and enjoyed a great business relationship with my previous agent. I moved out of state and hated that I needed to find another that I could relate with in the same way, so I took my past agents advice and spoke to a another local State Farm agent, and after speaking with Jacqueline, I decided to stay with the company. She patiently went through my coverage with me and gave me an excellent, competitve rate for bundling my auto and renters insurance. I felt comfortable when I spoke with her so I'm sure we'll be doing business for a long time."
We responded:
"Thank you Georgina! Welcome to Chicago. We are pleased to serve you at State Farm!"
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Spring Joy

December 20, 2024

5  out of  5
rating by Spring Joy
"(JUST CHANGED AGENTS THIS WEEK) My husband and I were not happy with the agent we had (multiple problems) and wanted to change to someone new. After looking at lots of locations, and reading reviews online, decided to give Brent and his associates a chance. Seeing how many positive reviews Jackie had, we wanted to talk with her. Let me say, she is everything people had said she was! Friendly, knowledgeable, A+ customer service! Having worked in the customer service industry for 20 years, I can only say she is EXACTLY what I was looking for! Not only did she answer all our questions, but took the time to explain everything to us and even made some recommendations on what we should do. Plus she went above and beyond to get an answer for us that she wasn't sure about. All things considered, I feel we made the right choice in choosing this office."
We responded:
"Thank you for your detailed review! We strive to go to the next level serving our clients. Welcome to our family!"
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Lenette B

November 1, 2024

5  out of  5
rating by Lenette B
"Jackie, the agent whom assisted in getting the best possible quote was amazing. She went step by step with coverage and cost. Not only did she assist with auto, she also assisted with renters insurance. Jackie's kindness and patience with spoke volume. Thank you, Ms. Jackie"
We responded:
"Thank you for your review! Welcome to SF. We are here to assist you with your insurance needs."
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Debra F

September 29, 2024

5  out of  5
rating by Debra F
"Jackie from State Farm from Brent Becker's office is so professional, kind and helpful. I always enjoy talking to her! Thank you!"
We responded:
"Debbie, thank you for your review. We appreciate you and your business! "
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Tuan Do

July 16, 2024

5  out of  5
rating by Tuan Do
"Insurance isn't usually a top-of-mind thing for me, but when I have a question or need to file a claim, I want to work with someone responsive and knowledgeable. That's exactly what I got from the people at Brent Becker's office, particularly Jackie, who always amazed me by remembering who I was and the policies I had. They were all so professional, friendly and patient in answering my questions. I would highly recommend working with them."
We responded:
"Thank you Tuan! I appreciate you. We try out hardest to serve our customers well."
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Jason Sarnowski

June 26, 2024

5  out of  5
rating by Jason Sarnowski
"Brent, and his team rock! When I needed them, they took the bull by the horns. They answered all of my questions and made the whole thing a lot easier. Brent has been my agent for a long time, because he always gives A+ service."
We responded:
"Thank you for your rating! You are a great client and appreciate your loyalty."
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Vince Mazurek

June 14, 2024

5  out of  5
rating by Vince Mazurek
"Jacqueline is awesome and very helpful!!"
We responded:
"Thank you Vince for your review! Jackie rocks!"